Frequently Asked Questions
Dragon's Hoard (www.dragonshoard.us) is a US-based business founded in the state of Florida and run by two close friends who met in choir class in high school and who have always loved dragons, fantasy and fiction. We created this site as somewhere for us to indulge our love of fantasy while building a business to support two hardworking families. Between the two of us, we have seven kiddos. We believe you're never too old to dress up, fandoms and fiction are a great way to cope with a crappy world, and that babies need dragons, too. When you purchase from Dragon's Hoard or share our content, you're helping two real American families to pay the rent, send the kids to camp and for some talented kids to learn extraordinary things.
We are always looking for amazing dragon and fantasy themed products, art and clothing to add to our store. Preference is given to US-based suppliers. Please use the Contact Us form to set up a conference call to discuss your product.
We are currently accepting applications for artists who can create original art to be featured on our print-on-demand products. Please use the Contact Us form to introduce yourself and provide a sample of your work. A Dragon's Hoard representative will contact you within 5 business days to schedule a conference call. Thank you for your interest in contributing to our art team.
We accept guest contributions to the Dragon's Hoard blog. Please use the Contact Us form and tell us what you'd like to write about. An editor will contact you within 5 business days.
Items from the same order may ship separately. This is because we have physical warehouses in multiple locations. Each item will ship from the best location that has the item in stock. In addition, our custom printed items are prepared after they are ordered and the wait times are somewhat different than warehoused merchandise. It's normal for most orders for multiple items to ship in multiple shipments. You'll receive confirmations when your orders ship.
Orders are generally fulfilled within 3-5 days of cleared payment and then shipped. Shipping times vary by location and average 2-4 weeks. Please be patient with your order. We are experiencing high order volume and we're committed to making sure that you love your purchases!
The Dragon's Hoard staff is here to assist you with all questions or concerns about your orders. If you have an issue with an item, please use the Contact form to reach out to us. Please include the order number and describe the question or problem so that we may best serve you. If a return is required, you will be given the best address to return your item at that time. We are committed to ensuring your satisfaction and the correct fulfillment of your order.