Dragon's Hoard is committed to your privacy. We collect emails so that we may communicate with our customers and fans. We never sell or rent our email lists and your information is safe with us. We hate SPAM, too, and we won't send it.
We use affiliate links on Dragon's Hoard. Some links are just links. When you follow an affiliate link, however, if you make a purchase, we receive a small portion of the sale. Affiliate links help our business to survive so that we, two hard-working mothers, can support our families. Whenever we post an affiliate link, it's our policy to identify it as such. It's not necessary to use our affiliate links, but if we introduce you to a product or service, we hope you'll give us the credit that's due and use our link when making your purchase - it's highly appreciated!
We accept a wide variety of payment methods including credit cards and PayPal. If you're unable to submit your payment, you may contact Dragon's Hoard staff for technical assistance.
Dragon's Hoard reserves the right to refuse and return any payment deemed high risk by our payment processor.
Fulfillment and Shipping
Thank you for choosing Dragon's Hoard! Your order will be checked and fulfilled by a staff member after payment clears to us. We ship worldwide! Order fulfillment generally takes 2-5 days, and then your products will be shipped from the nearest facility which has your products. Because we have facilities all over the globe, products purchased in the same order may be shipped in separate packages and arrive at different times.
Please allow 2-4 weeks to receive your items.
You will receive notification via email when your order has shipped. If you have questions about your order, please reach out to our customer service representatives and include as much information as possible so that we may locate your order and assist you. We are committed to your satisfaction and want you to love your items! We hope you will leave a review of your items once you have received them.
Returns and Exchanges
All sales are final unless we send the wrong product or the product is defective. Some of our products are custom printed or made for us after the payment is rendered. Please contact us and await return instructions, since different types of items may have differing return addresses.
Any time there is a question or issue with your item, contact us. We can't fix a problem we don't know about and we are here to assist you.